When a client's turn is approaching in the Design Line, I send her an email with questions about her ideas and needs for her new design. I've noticed that lately, a lot of my time is spent waiting on a reply. I have made a change to this email (and subsequently, to my Terms of Service) that states that if I don't receive a response within three (3) business days, I will be removing the customer from the list and will move on to the next customer waiting in line.
I completely understand that life gets in the way and blog design is not a top priority - so a little "I'm not able to give you all the info you need right now, but I'm still very interested in a blog design" will do. Then, I can set that client aside and move on to the next client until she is ready.
I appreciate your understanding and hope that this will result in shorter wait times in line.
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